PRDS has full-time staff for technical support and had access to vast resources of ESRI for any problem that cannot be solved locally. Technical Support staffs are updated by ESRI for any technical changes and enhancements in the technology as soon as it is developed. PRDS services staff uses the latest tools available and through the application design, prototype development and implementation process, PRDS’S developers work closely with clients to define and understand the problem and then meet their needs.